June 30, 2025

FOR IMMEDIATE RELEASE

Maricopa County Recorder’s Office Issues Statement on New Information Regarding Incorrect Voter Correspondence

PHOENIX, AZ – Today, in response to new information uncovered during our investigation into the factors that led up to 83,000 receiving erroneous letters, Maricopa County Recorder Justin Heap issued the following update.

Last week, my office notified the public of voter correspondence sent in error by a third-party vendor for Maricopa County. As we have continued to investigate what occurred to ensure that it does not occur again, I became aware of a breakdown in communication that ultimately led to this error. The error appears to have been twofold. The first error occurred when the vendor inadvertently switched the content of the proofs. The second error occurred when an employee of the MCRO mistakenly approved that incorrect proof. As soon as the team at MCRO became aware of the error, we began working to remedy the situation. At this time, nearly all corrected correspondence has been mailed.

Let me be extremely clear, no voter records were affected due to this error.

While this was ultimately a mistake on the part of the third-party vendor, I take responsibility for the breakdown in communication that led to the error. We have taken corrective action to ensure that an error like this will not occur in the future.

Please be aware that the approved correspondence was for voters needing to provide Documentary Proof of Citizenship (DPOC) related to the MVD glitch. The 90-day period for return of DPOC begins on the date the notice is sent out. Due to the mailing error, the operative date for the start of the 90-day period will be the date that the corrected letter is sent to each voter.

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